Controller and contact

The controller is Acredit RK. Legal name: to be confirmed. Company ID: to be confirmed. VAT ID: to be confirmed. Contact address: Korunní 810/104, Praha 10, 101 00, Czech Republic.

For personal-data matters, contact us at alexandr.velart@acredit.cz or ludmila.velartova@acredit.cz.

Personal data we process

We process information you provide when submitting an enquiry or communicating with us, including your name, email address, telephone number, message content, information about the property sought or offered, and, where relevant, budget or company information.

When you visit the website, technical and online identifiers may be generated, such as your IP address, device and browser information, approximate location, website activity and cookie identifiers.

Purposes and legal bases

We use personal data only to the extent necessary for the relevant purpose.

• handling an enquiry, arranging a viewing, preparing an offer or providing another real-estate service; the legal basis is taking steps toward or performing a contract,
• replying to email or telephone communications and keeping related records; the legal basis is our legitimate interest in communication and relationship management, or performance of a contract,
• protecting the website, preventing form misuse and spam, and maintaining security; the legal basis is our legitimate interest in secure operation,
• measuring website traffic and performance through Google Analytics; this is carried out only to the extent corresponding to your consent to analytics cookies,
• measuring and personalising advertising through Google Ads and Meta Pixel; this is carried out only where these tools are active and you consent to marketing cookies.

Recipients and processors

Data may be made available to providers supporting website operation, hosting, email communications, technical administration, anti-spam protection, analytics and advertising tools. These providers may include Cloudflare when Turnstile protects forms, and Google and Meta where the relevant services are active. When enabled, Turnstile processes necessary technical signals to detect automated traffic; we do not send form contents to this tool.

We work with each processor only to the necessary extent. When data is transferred outside the European Economic Area, we use appropriate safeguards, including standard contractual clauses where applicable to the service.

Retention period

We retain enquiries and related communications for the time needed to handle them and protect our rights, normally for no longer than three years after the last communication, unless a longer period is required by law or a specific contractual relationship.

Technical logs and cookie data follow the retention periods in the settings of the relevant services and in the Cookie Policy.

Your rights

Subject to the conditions set by law, you may request access to, rectification or erasure of your personal data, restriction of processing, data portability, or object to processing based on legitimate interests. You may withdraw consent at any time; this does not affect the lawfulness of processing before withdrawal.

If you believe that we handle your data incorrectly, you may lodge a complaint with the Czech Data Protection Authority.

Security and updates

We apply reasonable organisational and technical measures so that only authorised people can access personal data and to prevent its loss, misuse or unauthorised disclosure.

We may update this policy when our services or technologies change. The current version will always be published on this page. Effective date: to be confirmed.